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Assume that you have a managerial IT position as Chief Technology Officer at reputed international airlines in U.A.E.
Q1. Your organization asked you to apply the ITIL Framework with the following elements:
· Incident Management
· Problem Management
· Change Management
Provide a detailed report of 1000 words how you can apply ITIL Framework to IT Auditing.
Q2. Analyze the legal and ethical implications of reputed international airlines in U.A.E with respect to IT Auditing processes involved. Your discussions include the current trends using Artificial Intelligence in the context of ITIL Framework. (500 words)