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Create a business case to justify the need for
new hospitals’ customer service relationship process at Boston Medical
Center (BMC). “MUST SHOW THE NEED FOR THE PROJECT”
·
The business case must
contain the following.
o Executive Summary
o Reasons (Create Problem Statements)
o Business Options
o Expected Benefits
o Expected Dis-Benefits
o Costs (Budget estimate)
o Timescale (Schedule estimate)
o Investment Appraisal
o Major Risks

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