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Hi Writers
The course requires us to hand in a Term Paper which is by doing a Literature review. The Topic is about
Electronic Customer Relationship Management.
Attached a Word file which is the requirements and score levels of the term paper, and the prof provided an example and instruction of literature review.
The file starts with R1 – R10 is the readings provided by Prof 🙂
Topic is free of choice, the only requirement is related to ECRM
Thanks a lot!

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